1. Definitions and Interpretation
The following terms used in these terms and conditions carry the meanings described below:
- "kau9" or "Platform" refers to the kau9.cam website and all its associated services.
- "User" or "You" refers to any person who has registered on kau9 or is in the process of registering.
- "Account" refers to the user's personal registered profile through which they access the platform's services.
- "Bonus" refers to any promotional offer, cashback, or reward provided by kau9.
- "Real Money" refers to Bangladeshi Taka (BDT/৳) deposited by the user into their account.
- "Terms" refers to this entire document and any amendments made to it from time to time.
2. Account Registration and Use
The following conditions must be followed to create and maintain an account on kau9:
2.1 Single Account Policy
Each user may operate only one account. If the same person creates multiple accounts, kau9 reserves the right to cancel all associated accounts and forfeit any bonuses or earnings held in them.
2.2 Providing Accurate Information
You must provide truthful, accurate, and complete information at the time of registration. Registering with false information is a violation of these terms and may result in account cancellation.
2.3 Account Security
It is your responsibility to keep your account password and login details completely confidential. If unauthorized access to your account occurs, notify our support team immediately. kau9 will not be responsible for any transactions carried out by a third party who accesses your account.
3. Age Verification and Identity Confirmation
kau9 reserves the right to verify a user's age and identity at any time. The following documents may be requested for verification:
- National ID Card (NID) — clear photos of both sides
- Passport or birth certificate
- Recent bank statement or utility bill (for address verification)
- Proof of ownership of a bKash, Nagad, or Rocket account
Withdrawals may be temporarily suspended until the verification process is complete. Concealing information or submitting false documents will result in account cancellation.
4. Deposits and Withdrawals
4.1 Deposit Rules
The following methods are accepted for depositing funds into kau9: bKash, Nagad, Rocket, and direct bank transfer. The minimum deposit amount is ৳100. You must use a payment method registered in your name — deposits from third-party accounts are not accepted.
4.2 Withdrawal Rules
The minimum withdrawal amount is ৳800. Approved withdrawal requests are generally processed within 1 hour. Withdrawals can only be made via the same method used for the deposit.
4.3 Transaction Cancellation
If kau9 determines that any transaction is suspicious or fraudulent, kau9 reserves the right to cancel that transaction and temporarily suspend the associated account for investigation.
5. Bonuses and Promotions
5.1 Welcome Bonus
New users are eligible to receive a 100% bonus up to ৳5,000 on their first deposit. A 20x wagering requirement applies to this bonus. This means that to withdraw the bonus funds, you must wager an amount equal to 20 times the total of (deposit + bonus).
5.2 VIP Cashback Program
kau9's VIP program has four tiers:
- Bronze: up to 0.2% cashback per week
- Silver: up to 0.4% cashback per week
- Gold: up to 0.6% cashback per week
- Platinum: up to 0.8% cashback per week
Users can advance to higher VIP tiers through regular play and active participation on the platform.
5.3 General Bonus Terms
- Each bonus offer has its own validity period and conditions, which are clearly stated at the time of the offer.
- Bonuses cannot be combined with other bonuses unless specifically stated.
- kau9 reserves the right to change, suspend, or discontinue any bonus program at any time.
- Misuse of bonuses or attempts to exploit the system may result in bonus cancellation and account closure.
6. Gaming Rules and Fair Play
kau9 is committed to ensuring a fair and safe gaming environment. The following rules must be followed to uphold this:
6.1 Gaming Software
All games on kau9 are operated through trusted software providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, and other international providers. Game outcomes are determined by an automated Random Number Generator (RNG), which ensures impartiality.
6.2 Betting Limits
Each game has its own minimum and maximum betting limits, which are displayed in the game lobby. kau9 reserves the right to adjust betting limits based on a user's account and gaming history.
6.3 Technical Issues
If a game is interrupted mid-way due to a technical error, server outage, or connection problem, kau9 may void that game and refund the wager. In such situations, kau9's decision is final.
7. Prohibited Activities
The following activities are strictly prohibited and may result in account cancellation and legal action:
- Engaging in any form of fraud, deception, or manipulation
- Misusing bonuses or collecting bonuses by creating multiple accounts
- Sharing or selling account credentials to another person
- Using automated bots or software to play games
- Money laundering or using funds from illegal sources on the platform
- Attempting to breach system security or hacking
- Harassing or behaving inappropriately toward other users
- Intentionally exploiting any platform error or bug
8. Account Closure and Suspension
8.1 Closure by User
You may request to close your account at any time by contacting our support team. All pending withdrawals must be processed before the account is closed.
8.2 Closure by kau9
kau9 reserves the right to close or suspend an account without prior notice in the following circumstances:
- If evidence of a terms violation is found
- If fraudulent activity is suspected
- If proof of registration with false information is obtained
- If proof of being a minor is found
- Self-exclusion request under the responsible gaming policy
8.3 Account Inactivation
An account may be declared inactive after 12 consecutive months without any activity. An administrative fee may apply to inactive accounts, however the remaining balance will never be reduced below zero.
9. Limitation of Liability
To the extent permitted by applicable law, kau9 will not be liable for the following:
- Interruptions to the gaming experience due to internet disconnection or device malfunction
- Delays or failures by third-party payment providers
- Breach of account security due to user negligence
- Failure to meet expectations of profit or earnings from gaming
- Events beyond our control (force majeure)
kau9 always strives to provide users with a safe and reliable platform. Our system is protected by SSL encryption.
10. Privacy and Data Protection
Details on how your personal information is collected, stored, and used can be found on our Privacy Policy page. Agreeing to these terms also means you agree to our privacy policy.
kau9 does not sell your information to third parties. However, information may be shared in the following cases:
- In response to a valid request from law enforcement authorities
- With financial institutions for payment processing
- With specialized services for identity verification and fraud prevention
11. Changes and Amendments to Terms
kau9 reserves the right to change these terms and conditions at any time. For significant changes, users will be notified as early as reasonably possible — via email notification or an announcement on the platform.
Continued use of the platform after any changes indicates that you have accepted the revised terms. It is therefore recommended that you revisit this page from time to time.
12. Contact and Dispute Resolution
12.1 Support
For any questions, complaints, or assistance, please contact us in the following ways:
- Live Chat: 24/7 Bengali live chat support — through the platform
- Email: [email protected]
12.2 Dispute Resolution Process
If you have any dispute or complaint, please contact the support team first. We review all complaints carefully and try to resolve them as quickly as possible. If a resolution cannot be reached through support, escalation to higher authority is possible.
12.3 Applicable Law
These terms and conditions will be governed by applicable law. In the event of any legal dispute, the relevant judicial process will apply.